New Patients

What patients are each of the doctors accepting?

• Dr. Bernstein

  • Taking new pediatric patients and privately insured adults. His Medicare panel is full at this time.

  • Works at the East Asheville office Mondays & Fridays, and the Arden office Tuesday-Wednesday

• Dr. Kottoor

  • Taking new pediatrics and new adults, both privately insured and those with Medicare.

  • Works only at the East Asheville office Mondays, Wednesdays, & every other Friday

• Dr. Bubb

  • Taking only new pediatric patients.

  • Works only at the Arden office on Tuesdays & Fridays

• Dr. Nicolini

  • Taking only new pediatric patients.

  • Works at the Arden office Mondays & Fridays, and the East Asheville office on Tuesdays & Thursdays

• Dr. Morehouse

  • Taking only new pediatric patients.

  • Works at the Arden office on Mondays, Wednesdays, & Thursdays and at the East Asheville office on Tuesdays

New Patient Policies:

• A debit, credit, or HSA card must be given to place on file at the time of scheduling, as well as all insurance information. No appointment can be booked without these items.

• For new pediatric patients, we ask that a copy of vaccine records be sent to the office before the visit or a physical copy can be brought at the time of the appointment as well. Patients must already be vaccinated or be willing to vaccinate in order to schedule.

• ​​​​​​​New patient paperwork will be sent electronically via text and email starting 5 days before the visit. This must be completed in its entirety 48 hours before the visit, which includes a photo of the insurance card taken and submitted. If this is not completed, the appointment will be canceled. If you are not able to complete electronic forms, arrangements must be made ahead of time for you to complete them by hand, but those must be turned into the office at least a week prior to your visit

Do you take my insurance?

We currently accept AARP, Aetna, Blue Cross Blue Shield, Blue Cross Blue Shield of North Carolina, CHAMP VA, Cigna, Coventry, Crescent, Humana, Medcost, Medicaid, Medicare, and Tricare. At this time, we do not accept any Adult Medicaid, including DualComplete plans and any secondary Medicaid plans. We are also no longer in network with the Mission HCA Aetna plan. If you have any questions about your plan before requesting a visit, please call the office and we are happy to assist.

How do I set up a new patient appointment?

At the moment, we ask that you do not call to schedule a new visit. Please fill out the new patient request form linked below, which will place you in a virtual queue. We call in the order we receive, so please be patient once you submit it and understand that it is taking us 3-4 weeks to get back to you to schedule.